NE1 Vapes is a UK-based retailer of vape products. Our website address is: https://ne1vapes.co.uk
For privacy-related inquiries, you can contact us at:info@ne1vapes.co.uk.

1. Who We Are

NE1 Vapes is a UK-based retailer of vape products.
Our website address is: https://ne1vapes.co.uk
For privacy-related inquiries, you can contact us at: info@ne1vapes.co.uk

2. Information We Collect

We may collect and process the following types of personal data:
a) Information You Provide to Us:
Name
Address (billing and delivery)
Email address
Phone number
Payment details (processed securely via third-party providers)
Date of birth (for age verification)
b) Information We Automatically Collect:
IP address
Browser type and version
Device type
Cookies and usage data (see our Cookie Policy)

3. How We Use Your Data

We use your personal information to:
Process and fulfil your orders
Verify your age and comply with legal requirements
Communicate with you about your order or support requests
Improve our website and user experience
Send marketing emails (only if you have opted in)
Prevent fraud and ensure website security

4. Legal Basis for Processing

We only process your data when we have a valid legal reason to do so, including:
Contractual necessity: to fulfil your orders
Legal obligation: to comply with age verification laws
Consent: for marketing communications
Legitimate interests: to improve our services and prevent fraud

5. How We Store and Protect Your Data

Your data is securely stored on encrypted servers. We take appropriate technical and organisational measures to ensure your personal data is protected against unauthorised access, alteration, disclosure, or destruction.
Payment information is processed securely via our payment providers (WorldPay) and is not stored on our servers.

6. Sharing Your Data

We do not sell your data. However, we may share your information with trusted third parties to provide services, including:
Payment processors
Delivery and courier services
Age verification services
IT and hosting providers
Legal or regulatory authorities (where required by law)
All third parties are required to comply with data protection laws and handle your data securely.

7. Cookies

Our website uses cookies to improve your browsing experience. For more information, please see our Cookie Policy.

8. Your Rights Under GDPR

You have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (in certain circumstances)
Object to or restrict processing
Withdraw consent at any time (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at: info@ne1vapes.co.uk